よくあるご質問

What kind of game Golondia is?
Regarding your inquiry, Golondia is an action game, which multiplies the type of air hockey and pinball.
It is a stage clear type of game that you roll the character by flicking, defeat the enemies and compete for score.

Simple and refreshing, you can use your spare time to play with cool characters.
By linking with Facebook, you can compete for high score with other players.
Do I get charged for playing game?
Golondia is a free to play application.It does not charge you simply downloading and playing.In-game purchases through App Store/Google Play cost you.
Any prohibition?
All the users are prohibited to behave as below.
Game accounts could be locked when it's turned out that you are playing against these rules.

  • Do not abuse any Bug/error.
    [Bug] is defined as an irregular in-game operation or result which you are not allowed to abuse upon playing the game.
    Any issues caused by the abuse of error cannot be compensated in any circumstances.
    We would rather take a legal action in case we judge it as an obstruction.
    Also, we appreciate any report about players behaving that way.
  • Do not share [important information]
    You can use your Facebook account for playing Golondia.
    Many problems could happen because of stolen account, unintentional purchases, changed game data and etc.
    It's illegal to steal and control game data of other players.
    We are not responsible for any issues caused by sharing your personal information to others.
  • Do not buy and sell game data for real deal
    We ban selling and buying game data which is possibly coming out with an illegal action. We are not responsible for any troubles caused by selling/buying game data.
  • Do not spread over made-up info
    All the players are prohibited to speak in public any made-up/unreasonable/unproved information, which could cause other players get cheated or upset.
    Information on the internet spread instantly.
    We ask you for not to share information you're not sure about.
  • Do not falsify data or use any illegal program
    It's not allowed to count data in an illegal way or playing Golondia in a wrong way with third party program.
It's difficult to roll character by flicking
Regarding your inquiry, you can play by not only fast flicking the screen, but also just gently swipe to the direction you want your character to go.

We would appreciate if you could try the above if you feel flicking is defficult.
What's the flashing shot?
Regarding your inquiry, flashing shot is called "Critical shot". You can activate by flicking characters which is close to fall from the cliff of the screen.

You can attack in wider range and be more protective when you bump into obstacles.
Please be careful not to fall from the cliff because it moves faster than usual.
When you know how to handle it properly, you will be able to defeat more enemies.
Also, critical shots are automatically activated in the fever mode.

We appreciate if you could use it as a reference.
Basic operation
You may look for the basic operation on in-game tutorial.
*Please tap [?] in MENU to find the tutorial you've already been through. MENU is located in the upper right of the stage select page

Basic operations are as below.
  • Rolling
    Characters in the Rally area roll over to the direction you flick the screen into.
  • Jumping
    Characters in the Jump area jump when tapping the screen.
  • Pinching and moving
    Characters holding still are pinched and moved to where you want to go by being dragged.
How do I clear the stage?
Regarding your inquiry, after selecting the stage, you can find instructions described in [Mission].

Please confirm the 3 different kinds of requirements to clear below:
  • Beat them all !
    Defeat all the enemies that appears.
    (The enemies which ran away will also be counted as "defeated")
  • Achieve the target score within the time limit !
    Achieve the required score before the time limit expires
    (If the required score is achieved, the stage will be cleared even if you fall down from the cliff)
  • Beat them all within the time limit !
    Defeat all the enemies that appears before the time limit expires.
    (Enemies that ran away will also be counted as "defeated")
What is Boost Item?
Regarding your inquiry, boost items help you progress stages.
They are available to purchase with Diamonds or Coins before you start the level.
Please be noted that they can be used only once in the session.
When you play difficult stage or want to gain higher score, you can utilize them.

Please refer to following lists for more details.

  • Balloon
    You can recover from your first fall in the session.
  • Score Up
    Your final score is boosted by 25%.
  • Barricade
    Creating barricades at some parts of the edges will prevent you from falling from Cliff.
  • Catch
    You can tap your character in Rally area to stop temporarily.
What are the items that appears in the stages?
Regarding your inquiry, some of the items that appears in the stages, demonstrate their effects by taking them. Please confirm below for the main items and effects:
  • Fever Fruits
    Transform to the Fever status and Fruits will appear in the stage. By taking them, it gives you high score.
    If one more Fever Fruit is taken during the Fever status, the Fever time will be extended.
    Also in the Fever status, a fence will appears to block the cliff and you will not fall.
  • Coin
    You can acquire by taking coins. Even if you didn't complete the stage, acquired coin will not decrease.
  • Bomb
    It is a bomb that blows away the enemies around. It is not a miss if the character is hit by it, however please be aware that it will blow away as well.
  • Surprising Bomb
    It surprises the enemy and prepares for the run away. If you defeat the enemies preparing to run away, you get high score. However, after a while they will run away and it will not be possible to get scores. Therefore, please aim the timing to use it.
  • Hamburger
    The character gets giant temporally. You will not be able to jump, however you will be able to ignore the bumps.
  • Random Egg
    It cracks when hit and a random item comes out.
I cannot catch Fever fruits
Regarding your inquiry, Fever fruits are floating in the air.
In order to catch them, please tap the screen to jump in exact timing.
The Fever Fruits won't show up
Regarding your inquiry, Fever Fruits will appear after you played stage 5.

Also, higher your shot evaluation you get, you will have more chance in Fever Fruits appearance.
Tips are to defeat enemies that appears in screen with less shots to get high evaluation in shot.
If you defeat many enemies with less shots, your evaluation will change to NICE > GREAT > EXCELLENT.
You will have more chance in Fever Fruits appearance if it is close to EXCELLENT.

We appreciate if you could use it as a reference.
Enemies run off…
Regarding inquiry.
An enemy is getting ready to escape when it's left behind alone, and after some time, it runs off.

Escaped enemies are treated as being defeated but not as being scored.
You can get higher score if you beat an enemy under preparation for escaping.
How can I get 3 stars score?
Regarding your inquiry, it is required to get high scores as much as possible to get 3 stars.

Please confirm the contents below to get high scores:
  • Defeat the enemy with few shots.
  • Make more combos by defeating enemies in row and in short time.
  • Do not miss the Fever Fruits by jumping and getting them.
  • Use the boost item “Score Up”.
How do I unlock the locked stage?
Regarding your inquiry, stage is locked every 50 stages.

Please confirm some steps below to unlock stages:
  • Buy the key with Diamonds.
  • Login the Facebook and cooperate with 3 friends.
  • Use 3 days in total to make the key.
I cannot release characters
Regarding your inquiry, there are requirements to release the characters. You can confirm the requirements in the character selection screen.
  • The character can be released by Coins or Diamonds(Some characters can be released by only one of those). The number displayed in the release button is the amount of Coins or Diamonds required.
  • When there is a key mark and「STAGE##」displayed, it means that you have to release a character in this stage first. Destroy the cage to release characters which are inside the cage.
Login bonus stage will not be displayed
Regarding your inquiry, login bonus stages will appear once a day only under the network connection.
Please check your network connection if login bonus stage will not be displayed.If you have already played once, please wait until the next day(reset at end of the day).
What are supported devices for iOS?
Golondia is supported with the following iOS devices:

  • iOS7.1 or later iPhone/iPad
*iPhone5 or later is recommended
*Other types of device or iOS devices falsified are not supported
What are supported devices for Android?
Golondia is supported with the following Android devices:

  • Android version 4.1 or later
*Some of Android version 4.1 or later are not supported
*Other type of devices or Android devices falsified are not supported
How to change device
You can transfer data from a device to another through Facebook account.
You can play the previous data after logging in Golondia on the new device with the same Facebook account as you used on the previous device.

Please be known in advance that the following data will not be transferred.
  • Diamonds
  • Coins
  • Hearts
How to link with Facebook?
Regarding your inquiry, please prepare your Facebook account.

Make sure the Facebook application is installed in your device and login from the game to link. You can login from the following screens:
  • Selecting "Login" from the title screen
  • Any other screen that has function to link with Facebook
Can I play without Facebook?
Regarding your inquiry, you can play without Facebook account.
What can I do with the Facebook account?
Regarding your inquiry, if you login to the Facebook, you are able to do the following content:
  • Compete high scores with friends in Facebook
  • Give and receive hearts from friends in Facebook
  • Can get Coins by posting disclosure characters and unlocked stages on Facebook
Can I use several Facebook accounts to play the game?
You can play with more than one Facebook accounts by logging in with the account you would like to use.
Please be known in advance that data of Diamonds, Coins, and Hearts is left on a device itself, all your accounts share them to be used.
I cannot login to the Facebook
Regarding your inquiry, please confirm the following content:
  • If the internet is connected
  • If the Facebook application is installed in your device
  • If the Facebook operational side is having issues
What is Diamond?
Regarding your inquiry, you can use Diamonds at the following contents:

  • Re-try the stage from where you left off
  • Recover hearts
  • Use boost item
  • Unlock stage
  • Unlock characters
Diamonds can be obtained in-game or purchased from App Store or Google Play.
Also, there is no necessity in purchasing Diamonds to enjoy the game.
How do I buy Diamonds?
Regarding your inquiry, Diamonds can be purchased at Diamond shop, which can be accessed by pushing "Diamond icon" in the stage select screen.
Please be aware that the paying methods are different by devices
  • Android device:
    Transacted by Google Play.
    Please use methods applied by Google Play such as credit cards or Google Play gift cards.
  • iOS device(iPhone,etc…)
    Transacted by App Store.
    Please use methods applied by App Store such as credit cards and iTunes cards.
Restrict in-game purchase
Please protect your device very carefully to refrain from any unintentional purchase and charge, getting it away from small children who might happen to control it.
You can either set password/passcode for in-game purchase.

How to set passcode on iPhone/iPod/iPod Touch
  • Tap [Settings]
  • Tap [General]
  • Tap [Restrictions]>[Setting restrictions]
  • Enter passcode for restrictions
  • Enter the passcode again to confirm
  • Swipe to switch off [In-app purchases]
*The operation above makes every in-app purchase require the passcode to restrict unintentional purchase.

How to set password on Android
  • Activate [Play store]
  • Tap [Menu]
  • Choose [Settings]
  • See [User controls] and select [Use password to restrict purchases]
  • See [Require password] and select [For all purchases through Google Play on this device]
*The operation above makes every in-app purchase require the Google Play password to restrict unintentional purchases.

Operation process could be different depending on each version and model.
Please follow the user instruction of your device.
Purchased items are not reflected
It might take some time for reflect purchases.
Please follow the operation below to get it reflected properly.
  • Restart the app Golondia
    *How to close apps differs on every OS
We would like ask you to kindly reach us again if it doesn't work.
How to confirm the purchase history
Regarding your concern,
please be noted that you can check up on the Diamonds you've ever purchased in the game.
Tap the Diamond mark in MENU to see the purchase history.
MENU is located in the upper right of the stage select page.
  • Free Diamonds
    Those you obtained in game
  • Purchased Diamonds
    Those you bought from the store
Furthermore, you can look for more information of your purchases through App Store/Google Play.
Please visit Help of each system or reach away App Store/Google Play support desk for further details.
The game was force closed/froze…
Regarding your inquiry, please try the steps below in case the game froze:

  • Reboot the game.
    Rebooting the game may evade the game from freezing.
  • Update the game to the latest version.
    Please check if there exists a latest version of the game in App Store or Google Play.
    Older versions may cause bad effects to the game.
  • Reboot the device.
    Memory of the device may cause a freeze or force close of the game.
    Please reboot your device.
  • Update the device's software.
    Please check if the device's software is updated.
If the problem still persists even if you tried the above, please contact us again.
We apologize for the inconvenience.
Network error appears and I cannot connect to the game…
Regarding your inquiry, when the game is played in unstable network connections, there might be a risk of breaking and losing the game files.
Therefore, please make sure to play in a stable network connection.

Please be aware that we will not be able to support in cases of data issues due to network connections when items or purchase history cannot be confirmed.
(Regarding the purchased items, it is not refundable despite of being used or not)
The game does not start…
Regarding your inquiry, please try the following steps when the game does not start:

  • Make sure there are enough spaces in the saving storage.
    *The game might not start when there are not enough spaces in the storage.
    Please play with at least 10MB of memory capacity.
  • For users that using Android6.0 and up, please verify that the [Phone] Permissions is turned ON.
    How to check.
     [Settings]>[Apps]>[GOLONDIA]>[Permissions]
If the problem still persists even if you tried the above, please "contact" us from the right bottom of the title screen.
Can I change time setting in the device?
It might cause data inconsistency if you intentionally change time setting on your device.
Furthermore, it is possible that your game data could be damaged by some unexpected error.
Game data with/without purchased items may not be able to restored in this case.

We strongly recommend you not to change time setting but to stay at the standard time of your country.
*You can change time setting to fill the time gap of your device
Is saved data available after reinstallation?
Every data played through Facebook account is playable even after reinstallation.
Please use the same Facebook account to continue playing the same data.

Please note that the following data will not to be transferred:
  • Diamonds
  • Coins
  • Hearts
What happens to my saved data if I don't play for a long time?
Regarding your inquiry, please note that the saved data which you haven't played for more than a half year might be deleted.
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